Technology Working Group (TWG)

Purpose

The Technology Working Group explores digital strategies, tools, and practices that strengthen hybrid service delivery and support digital transformation across the sector. 

Mandate

Enhance the capacity of SPOs to innovate in online service delivery, while organizations also work to enhance digital capacity skills and practices for their staff.

Key Areas of Focus

  • Digital capacity
  • Hybrid and digital service delivery models
  • Digital literacy for staff and clients
  • Sector-wide innovation strategies
  • Collaboration on digital security
  • Alignment with Cybersecurity Working Group

Relationship to Governance Structure

Operates under SIPPC to support national planning related to digital and hybrid service delivery and consults with the Data Privacy and Cybersecurity working group as necessary. 

Resources

Background Document: National Steering Committee on Technology – The Future is Now: Strengthening High Quality, Inclusive and Innovative Hybrid Service Delivery 

Quarterly Highlights

Prepared targeted technology roundtable questions for the Small Centres Coordination Meeting to better understand the digital needs of smaller and rural SPOs
Co-hosted a joint TWG–DPC session at Metropolis focused on co-creating recommended tools and resources for the settlement sector
Completed an environmental scan including a review of the NSCT report, previous Service Delivery Improvement projects, and relevant international approaches to digitalization
Administered a 55-question national joint TWG-DPC sector survey and began analysis to identify sector-wide digital capacity needs, gaps, and opportunities. A total of 116 SPOs responded to the national survey.

Sector Membership

If you would like to connect with sector representatives or suggest a topic for national consideration, please contact: nse@amssa.org. 

Member

Title

organization
Province

Jennifer Freeman  

Chief Executive Officer

PeaceGeeks Society

BC, Sector Co-Chair 

Yusra Qadir  

Chief Programs and Advocacy Officer

MMC – Mothers Matter Centre

BC 

Traicy Robertson  

Specialist, Partnerships and Innovation

Manitoba Possible

MB 

Janet Madume 

Executive Director

WHCMC – Welland Heritage Council and Multicultural Centre

ON

John Gilliam 

Senior Manager, IT and Digital Services

OCASI – Ontario Council of Agencies Serving Immigrants

ON 

Paulina Wyrzykowski 

TSLIP and Newcomer Services Director

The Neighbourhood Group Community Services

ON 

To be announced

Terms of Reference

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