Technology Working Group (TWG)

Purpose

The Technology Working Group explores digital strategies, tools, and practices that strengthen hybrid service delivery and support digital transformation across the sector. 

Mandate

Enhance the capacity of SPOs to innovate in online service delivery, while organizations also work to enhance digital capacity skills and practices for their staff.

Key Areas of Focus

  • Digital capacity
  • Hybrid and digital service delivery models
  • Digital literacy for staff and clients
  • Sector-wide innovation strategies
  • Collaboration on digital security
  • Alignment with Cybersecurity Working Group

Relationship to Governance Structure

Operates under SIPPC to support national planning related to digital and hybrid service delivery and consults with the Data Privacy and Cybersecurity working group as necessary. 

Sector Membership

If you would like to connect with sector representatives or suggest a topic for national consideration, please contact: nse@amssa.org

Member

Title

organization

Province

Jennifer Freeman  

Chief Executive Officer

PeaceGeeks Society

BC, Sector Co-Chair 

Yusra Qadir  

Chief Programs and Advocacy Officer

MMC – Mothers Matter Centre

BC 

Traicy Robertson  

Specialist, Partnerships and Innovation

Manitoba Possible

MB 

Mohamed Bagha

Managing Director

SJNC – Saint John Newcomers Centre

NB

Janet Madume 

Executive Director

WHCMC – Welland Heritage Council and Multicultural Centre

ON

John Gilliam 

Senior Manager, IT and Digital Services

OCASI – Ontario Council of Agencies Serving Immigrants

ON 

Paulina Wyrzykowski 

TSLIP and Newcomer Services Director

TSLIP – Toronto South Local Immigration Partnership

ON 

Terms of Reference

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